Privacy Policy

Last updated: June 2026

Overview

TheJoyce.org provides a human-guided texting companion service for individuals experiencing grief. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact Joyce by SMS, phone, or web form.

Information We Collect

We may collect the following information:

• Phone number and contact details you provide
• Message content you choose to share during SMS conversations
• Information submitted through web forms
• Basic technical data (IP address, browser type) for security and site functionality

How We Use Information

We use your information to:

• Respond to your messages and provide one‑to‑one grief support
• Maintain service reliability and security
• Comply with carrier and A2P messaging rules

We do not sell your information, share it for marketing, or use it for unrelated purposes.

SMS Messaging & A2P Compliance

Joyce only sends SMS messages to individuals who have opted in by contacting us first or by submitting a web form with clear consent. All messages are conversational and directly related to your outreach.

We do not send:

• Marketing or promotional SMS
• Bulk or mass text campaigns
• Automated outreach to people who have not contacted Joyce first

For full details, please review our SMS Opt-In Policy.

Opt-Out Instructions

You may opt out of SMS communication at any time by replying STOP to any message from Joyce. After we receive your STOP request, we will stop sending SMS messages to that number unless you contact us again.

Data Retention

We retain conversation records only as long as reasonably necessary to provide support, comply with legal obligations, and maintain service integrity. When data is no longer needed, we remove or de‑identify it.

Contact

If you have questions about this Privacy Policy, you can reach us using the contact information provided in our SMS HELP responses or through the contact details on this website.