Messaging Policy

SMS Opt-In Policy

Joyce only contacts people who reach out first. No marketing. No bulk messages. One-to-one human-guided support — only when you initiate.

Last updated: June 2026

📞How Opt-In Works

TheJoyc.org does not collect phone numbers through marketing lists, promotional campaigns, or unsolicited outreach. A person opts in to receive SMS communication by contacting Joyce first — through one of the following paths:

Path A — Inbound SMS (Direct Opt-In)

If an individual sends a text message to a Joyce companion number, that inbound SMS constitutes direct opt-in consent. Joyce may reply with one-to-one conversational support messages related to that conversation.

Path B — Inbound Phone Call (Implied Opt-In)

If an individual places an inbound phone call to a Joyce companion number, that call constitutes implied consent to receive a one-time or limited conversational SMS reply related to that specific call or inquiry.

Path C — Web Form (Explicit Opt-In)

If an individual submits a web form on TheJoyc.org that includes their phone number alongside a clearly visible, unchecked consent checkbox — such as "By submitting, I agree to receive a reply from Joyce. Msg & data rates may apply." — that submission constitutes explicit opt-in consent.

In all cases: Joyce never initiates contact. The individual always reaches out first.

🔄Message Flow

1An individual reaches out to TheJoyc.org by sending an SMS, placing a phone call, or submitting a web form.
2Joyce sends a one-to-one, human-guided reply directly related to that individual's outreach and their grief support conversation.
3All subsequent messages remain conversational, one-to-one, and tied to the individual's ongoing engagement with Joyce.
4No further messages are sent once the conversation ends, unless the individual re-initiates contact.

Sample message:

"Hi, this is Joyce. Thank you for reaching out — I'm here for you. Please feel free to reply whenever you're ready, or call us back at [number]. Reply STOP to opt out. Reply HELP for help. Msg & data rates may apply."

🚫What Joyce Never Sends

TheJoyc.org is a one-to-one human-guided grief companion service. We do not send:

Marketing messages or promotional offers
Bulk SMS blasts or mass campaigns
Automated outreach to people who have not contacted Joyce first
AI-driven or bot-generated mass messaging
Messages unrelated to the individual's direct outreach or ongoing support conversation

📋Required Disclosures

Every SMS message sent through TheJoyc.org includes the following disclosure:

Reply STOP to opt out. Reply HELP for help. Msg & data rates may apply.

✋Opt-Out

Any individual can opt out of SMS communication at any time by replying STOP to any message from a Joyce companion number. Upon receiving a STOP reply, TheJoyc.org will immediately cease all SMS communication with that number. No further messages will be sent unless the individual later re-initiates contact.

❓Help

If an individual replies HELP to any message, they will receive an automated response with support contact information, including an email address and link to TheJoyc.org for further assistance.

🔗Related Policies

For more information about how TheJoyc.org handles user data, privacy, and messaging, please review our full Privacy Policy and Terms & Conditions.

Both documents reference this SMS Opt-In Policy at thejoyc.org/sms-optin.